Friday, 14 August 2009

NGS Central Service Outtage

RAL Status: Site Outtage Update 14/08/09 @ 15:00

The NGS would like to apologise for loss of central NGS services over recent days.

The fault with the Aircon at STFC RAL that caused loss of the entire main machine room at 00:00 on 12/08/09 is now believed to be fixed, though a continued period of testing and confidence building will mean that the machine room remains at risk until early next week. A number of NGS central services have now been resumed by moving key services to a seperate UPS protected machine room.Remaining services that depend on the main machine room will be restarted possibly Monday next week. Further updates will follow.
The current problems at RAL also affect the GridPP Tier-1 service. Further, more detailed, information on the current machine room status can be found at or on the GridPP Wiki at

Services UP:
UK CA - Fully operational, Signing has resumed
NGS Website and Wiki - Fully Operational
Helpdesk -
BDII Services (both ngsinfo and ngi-info)
MyProxy (
Ganglia (

All of the following services at STFC RAL remain DOWN:
RAL Compute and database services (All Oracle hosted services) - estimated for Monday 17/08/09 onwards
NGS Portal (
INCA Monitoring
SRB (MCat and RAL Vault) - n.b. this affects access to SRB vaults at all NGS sites
UAS - User accounting portal and new account registration. Note: Existing accounts will remain active and usage records updated once the UAS is re-instated. Users without current access to a particular NGS site should contact the NGS helpdesk.

*** Users who have submitted new applications in the last 3 days and who need urgent access to NGS resources should contact the helpdesk. We can manually create accounts in the NGS VO server. NGS VOMS services at Manchester are not affected by the RAL outtage.***

*** Please note: Any services not mentioned in the above list, those operated by Partner and Affiliate sites are NOT affected by the STFC RAL outtages. ***

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